Returns and Exchange Policy Cell Phone Repairs

Returns and Exchange Policy

Last updated: March 2nd, 2018

Thank you for shopping at mobilemend. If you are not entirely satisfied with your purchase, we're here to help.

 

EXCHANGES

RETURNS AND EXCHANGES ARE CONDITIONAL ON THE FOLLOWING

All Sales Final After 15 Days: Repairs and Accessories

Returns Must Be Accompanied With:

- Receipt

- Original Packaging

- Sellable Condition.

Products that do not meet the above criteria will not be considered for an exchange or refund.


PROCEDURE TO BE FOLLOWING WHEN MAKING AN EXCHANGE

1) First, send an email at info@mobilemend.ca to let us know you are making an exchange.

2) Then, send the product with its original packing and the receipt or proof of purchase, to:
mobilemend Brantford, 169 Copernicus Blvd, Unit # 1, Brantford, Ontario N3P 1N4, Canada


SHIPPING COSTS FOR RETURNED ITEMS

Please note that shipping charges incurred in connection with the exchange of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from mobilemend.


DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.


QUESTIONS?

If you have any questions about our Returns and Refunds Policy, please contact us by email at: info@mobilemend.ca

Simcoe:
122 Robinson St.
Simcoe ON N3Y 1W9
519 718 2323

Map & Hours

Brantford:
169 Copernicus Blvd.
Brantford ON N3P 1N4
519 732 9292

Map & Hours

Tillsonburg:
5 Baldwin St,
Tillsonburg ON N4G 2K3
519 983 9292

Map & Hours